FAQs
You've got questions, and Kim has answers! Here are some questions our customers frequently ask about Daisy Cakes.
What is the size of a Daisy Cake?
Kim's Says... "Our cakes are greater than 8 inches round and measure over 4 inches in height and serves 16 - 20 people."
How are Daisy Cakes prepared?
Kim's Says... All of Daisy's delicious cakes are hand-sifted, made-from-scratch with all-natural ingredients and topped with a whole lotta Southern love!
What is your current shipping schedule?
Kim's Says... We ship Monday through Thursday each week. Our order cutoff is Tuesday at midnight Eastern — orders placed by then are scheduled to ship that same week, and orders placed after the cutoff ship the following week. Since we don't ship over the weekend, all orders are scheduled to arrive by Friday at the latest. If you need expedited service or a specific delivery day, please contact our office and we'll do our best to accommodate. See our Shipping Policy for full details.
Do you ship to other countries?
Kim's Says... At the moment we are only shipping to the United States. We ship to all 50 states; shipping to Hawaii and Alaska may incur additional fees.
Do you ship to P.O. Boxes?
Kim's Says... At the moment we are only able to ship to physical addresses, as required by our freight company.
Can I have my items shipped with special conditions?
Kim's Says... Please call and speak to us on the phone if there are any special needs out of the ordinary. However, we do not make any ingredient changes to our recipes.
How can I get in touch with Customer Service?
Kim's Says... You can use our contact form to email us at info@ilovedaisycakes.com, or call us toll free at 877-316-CAKE (2253) or 864-595-7440. Our office hours are Monday–Wednesday, 9:00 AM–4:30 PM and Thursday, 9:00 AM–1:30 PM Eastern. Please feel free to contact us.
Does Daisy Cakes accept corporate orders?
Kim's Says... Daisy Cakes make delicious gifts for your employees and customers, year 'round. Corporate discounts are available. Call us at 864-595-7440. We will be happy to talk to you about special pricing and delivery.
What is Daisy Cakes Cancellation Policy?
Kim's Says... To change, postpone or cancel your order is not a problem. Just give us 48 hours notice to make the changes and we will give you a full refund. NO CHANGES can be made after an order is shipped.
Does Daisy Cakes offer refunds or replacements?
Kim's Says... Like opinions, tastes differ. We are very sorry if you were expecting a less-sweet cake or a cake that looked different than the one you received. Personal preferences like sweetness or appearance are not eligible for refunds. If something is wrong with your order — such as a cake arriving damaged or a guaranteed shipment arriving late — please email photos to info@ilovedaisycakes.com within 7 business days so we can make it right. You can review full details on our Refund Policy page.