Refund Policy

We want you to love your Daisy Cakes experience. If something goes wrong, please reach out at info@ilovedaisycakes.com or call 864-595-7440, and we'll do our best to make it right.

What we refund

• Orders where the product arrives damaged or destroyed.
• Guaranteed shipments (UPS Air or FedEx 2-Day) that arrive delayed.

What we do not refund

Problems based on personal preference — such as sweetness level or other matters of taste — are not subject to refund.

How to report a problem

All problems with an order must be reported within 7 business days. Every reported issue must be documented with photos and submitted to info@ilovedaisycakes.com. If we are unable to verify an issue with your order, we reserve the right to decline a refund.

Packages marked delivered but not received

Any report of an order showing "delivered" that was not received must be made within 7 business days of the stated arrival date.

Everything else

Any other problem with your order will be reviewed on a case-by-case basis for refunds.