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Shipping Policy

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Important Shipping News

In effect July 30, 2013. To maintain the high level of quality you have grown accustomed to, we are once again baking ALL Daisy Cakes in Pauline, SC.

We are thrilled to bring the complete operation back to our kitchen in Pauline, SC. Unfortunately we have to increase the shipping cost. We were previously able to discount our shipping rates because we were using multiple fulfillment centers. This is no longer the case. We hope you understand the need for the change in shipping rates. I can promise that we will continue to deliver the delicious cakes you have come to enjoy: From our kitchen, to your table.

To ensure that your Daisy Cake arrives safely to you we only ship on Monday, Tuesday and Wednesday.

*Orders placed after 9am EST will be shipped on the next available shipping date. Example: If you order at 9:30 am on Wed it will ship out the following Monday. If you order at 8:00am on Monday it will ship out on Monday.

Shipping Policy at Daisy Cakes

Everyone at Daisy Cakes values you as our customer. Our family recipe cakes are baked with pride. Each cake is carefully wrapped and sealed in our beautiful boxes. We ship our cakes frozen to have them arrive perfectly to you. When your Daisy Cake arrives, take it out of the shipping container and place it into your freezer. Completely unwrap and thaw before serving. Or, you can cut the cake into quarters, wrap each quarter and return to the tin and back into your freezer. Your Daisy Cake should keep frozen up to 6 months. We ship FedEx to all 50 states (1 or 2 days in transit.) We do not ship to P.O. Boxes.

Refund Policy

Refunds are not given for:
  • Wrong address
  • Acts of God
  • Problems not related to or caused by Daisy Cakes
  • Not following handling and thawing instructions
  • A cake sent to someone who is out-of-town
  • Arrival time on day of delivery. FedEx has until 10pm to deliver

When We Ship

We ship MONDAY, TUESDAY & WEDNESDAY with cakes arriving in 1-3 days. Please reference the map to determine when your order will deliver. All orders ship on the evening of your ship date. Please do not factor in your shipping date as a day your order is in transit.

Our shipping price can include up to 2 cakes shipping to the same address. 

THE SHIPPING DATE THAT YOU SELECT WHEN PLACING YOUR ORDER IS THE DAY THAT YOUR CAKE LEAVES OUR FACILITY, NOT THE DAY YOUR CAKE WILL DELIVER. If you need a cake sooner than what the website is offering please call the office at 864-595-7440.

Overnight shipping and shipments to Alaska and Hawaii are available for an additional charge. Please call for rates and information at 877-316-2253.

RUSH ORDERS - Overnight shipping is available Monday through Friday for an additional charge. 

We do not ship & there are no deliveries on:New Year's Eve, New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.

Issues & Opinions

Inspect your Daisy Cake upon receiving it. Dry ice evaporates. There may or may not be dry ice in your shipping container upon receipt. Put your Daisy Cake into the freezer as soon as you take it out of the shipping container.

Here at Daisy Cakes, we want more than anything for you to love your experience with us. We want more than anything for you to love your cake! If you have a problem please call us immediately at 877-316-2253 or email us. We will try our very best to make you happy.

Like opinions, tastes differ. We are very sorry if you were expecting a less-sweet cake or a cake that looked differently than the one you received. Also, we ask that our customers not expect our cakes to meet expectations based upon prior experiences with the same cake flavor baked by a separate party. We do not send replacement cakes or issue refunds in these cases.

We want you, our customers, to tell your friends, family and co-workers about how much you love Daisy Cakes. If you should feel otherwise, please tell us so that we can take care of you. Our office is open Monday-Friday from 9-4:30 EASTERN. Please call us at 877-316-2253.

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